1. Introduction

Southwest Sun Screens LLC (‘Company,’ ‘we,’ ‘us,’ or ‘our’) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at www.southwestsunscreens.com, contact us, or use our services. Please read this policy carefully. By using our website or providing your personal information, you agree to the practices described herein.

This Privacy Policy is accessible from every page of our website and is provided as part of our compliance with applicable messaging and telecommunications regulations, including 10DLC (10-Digit Long Code) registration requirements.

2. Company Information

Legal Company Name: Southwest Sun Screens LLC
Business Address: 9220 W Buckhorn Trail, Peoria, AZ 85383
West Valley Phone: (602) 524-9115
East Valley Phone: (623) 755-2552
Website: www.southwestsunscreens.com
Arizona ROC License: #292866

3. Information We Collect

We may collect the following categories of personal information when you interact with us:

• Contact Information: name, mailing address, email address, and phone number (including mobile number)
• Service Information: details about the products or services you request, including property address and installation preferences
• Communications: records of your inquiries, quotes, and correspondence with us
• Payment Information: billing details collected securely for transactions (we do not store full payment card numbers)
• Website Usage Data: IP address, browser type, pages visited, and referring URLs collected through cookies and similar technologies

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and provide quotes for our products and services
• To schedule and complete installation or service appointments
• To communicate with you about your order, appointment, or account via phone, email, or text message
• To send you promotional offers, updates, or other information, only when you have opted in to receive such communications
• To process payments and maintain billing records
• To improve our website, services, and customer experience

5. Sharing of Personal Information

Southwest Sun Screens LLC does not share, sell, rent, trade, or otherwise disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law.

Your information is kept confidential and used solely for the purposes to which you have agreed. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, processing payments, or conducting our business — solely for those purposes and subject to confidentiality agreements.
• Legal Requirements: We may disclose information if required to do so by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of that transaction, subject to the same privacy protections.

Important Notice Regarding SMS/Text Messaging: All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances. Text messaging opt-in data and consent is not being shared with third parties.

6. Text Message Consent and Opt-In

We may send you text (SMS) messages for purposes such as appointment confirmations, service updates, promotional offers, and follow-up communications. We will only send you text messages if you have explicitly provided your consent to do so.

You may opt in to receive text messages from Southwest Sun Screens LLC in any of the following ways:

• Completing and submitting a contact or quote request form on our website (www.southwestsunscreens.com) that includes a checkbox or affirmative statement consenting to text messages
• Verbally consenting to receive text messages when you contact us by phone or in person
• Texting a keyword or short code to our business number as part of a stated opt-in program

By providing your mobile phone number and opting in, you consent to the collection and use of your phone number as described in this policy. We ensure that consent is obtained explicitly and that you are clearly informed about the types of messages you will receive. Standard messaging and data rates may apply.

Message frequency may vary. We will not use your mobile number for any purpose beyond what you have consented to.

7. Opting Out of Text Messages

You have the right to opt out of receiving text messages from Southwest Sun Screens LLC at any time, with no penalty or loss of service.

To opt out, you may use any of the following methods:

• Reply STOP: Reply ‘STOP’ to any text message you receive from us. You will receive a confirmation message and will be removed from our messaging list immediately.
• Reply HELP: Reply ‘HELP’ to any text message to receive instructions or assistance regarding our messaging program.
• Call Us: Contact us by phone at (602) 524-9115 (West Valley) or (623) 755-2552 (East Valley) to request removal from our text messaging list.
• Email Us: Send an email to Pink@southwestsunscreens.com requesting to be removed from SMS communications.

Once you opt out, we will stop sending marketing or promotional text messages. You may still receive transactional or legally required messages necessary to complete an existing service or appointment.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely destroy or anonymize it.

10. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather usage data. You may control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so that we may delete it.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent to receive marketing communications at any time

To exercise any of these rights, please contact us using the information provided in Section 14 below.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the ‘Last Updated’ date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Southwest Sun Screens

9220 W Buckhorn Trail
Peoria, AZ 85383
West Valley: (602) 524-9115
East Valley: (623) 755-2552
Email: Pink@southwestsunscreens.com
Website: www.southwestsunscreens.com